| UIOLI HERO & TITLE

There is a new manager, Erika. The prior manager (Jessica) and front desk person (Jovana) who made serious mistakes with a redo of my lens order are gone. This is a review of a short interaction with Erika and three times with the lab. So based on prior experiences with two people (the old manager and front desk person) this was going to be a 2 or 3 star review because they had messed up a redo of my lens order but now I have to revise what I was going to talk about. If you get frames/lenses at any of the stores they will be sent to this location which is where the lab is that puts them together. You can also come in person and pay an extra fee to wait while the lab completes your order then. My review of the lab is 5 stars! I just needed new lenses for my existing frames which are 25 years old. You have to sign a form absolving them of responsibility if the frames are damaged when they put in the lenses. I’ve never had a problem in the past with other labs and my old frames. Turns out due to mistakes with my initial order, the redo order, and the prescription redo order, I had to go to this store/lab three times. But each time they did a great job and my frames were fine! And I only had to pay the extra fee once. The turnaround time while I waited was about an hour or less.

I want to thank Jessica and Jovana for their help in repairing my glasses and their professionalism.

Amazing service! Jessica at the front desk was SO helpful and kind. Dr. Marty was amazing and thorough as well. They helped my 6 year old daughter get into her appointment without any issues and were so patient, caring, and attentive to any questions or concerns that needed addressing. Thank you guys!

Jessica was awesome she was very helpful will def come back because of here

Great service at this place, highly recommended! My glasses broke while being on holiday and the ladies here very kindly helped by switching glasses from another frame I had with me. This wasn’t easy as the glasses and frame did not fit very well. They managed however and within 10 minutes I was able to see again and continue to enjoy my holiday. They even provided me with cleaning materials. Go here for any eye support!

This is by far the best Eye Wear Company. Such a friendly environment and provide great customer care. Jovanna was amazing with helping me schedule an appointment that worked out with my schedule. I highly recommend this place.

I went in a few Days ago to schedule an appointment for my daughter and the ladies in the front were very polite, quickly and very attentive to what I needed. I will be scheduling an appointment for myself soon. Thank you ladies for your help and for your lovely customer service! 10/10